Refund Policy

Unworn, uninstalled pieces may be returned within 30 days of delivery. The piece must be in its original packaging with the lace uncut, undyed and free of adhesive. Once lace has been cut, coloured or installed, the piece is worn and cannot be returned for hygiene reasons.

Write to salesjegomo@gmail.com with your order number to open a return. We reply within 1 business day with instructions. Return shipping is the customer's responsibility unless the piece arrived faulty.

Report anything damaged or incorrect within 48 hours of delivery with photographs of the piece and the packaging, and we replace or refund it. Quality issues with the lace, density or shedding are covered for 30 days from delivery.

Approved refunds are issued to the original payment method within 5–10 business days of the returned piece being received and inspected. Original shipping charges are not refunded. We do not charge restocking fees.

Free standard shipping over $199; free express shipping over $400.

Atelier commissions — pieces cut, coloured or built to a client's measurements — are final sale, as they cannot be resold. This is stated again on the commission form before you submit it.